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Platform onboarding & training
Getting clinicians and staff comfortable on a new AI platform — configured for their setting and explained in the language of clinical work.
AI Platform Support Consultant · Wilmington, Delaware
Altes Pastrano
AI Platform Support Consultant · DeepCura AI
Translating AI into outcomes clinicians can trust.
We work alongside clinicians and care teams as they bring AI into everyday practice — from first login to confident, routine use — so the technology serves the clinical work, never the other way around.
Altes Pastrano
AI Platform Support Consultant
Approach
Hands-on support
Clarity over hype
Plain language about what AI tools do — and what they don't.
Clinician judgment first
AI as a support to clinical decision-making, not a substitute for it.
Workflow, not features
We start from how care actually happens and fit tools to it.
Someone to call
A named point of contact when something needs sorting out.
Where clinical care meets AI
"The measure of a good AI tool in a clinic is simple: does the clinician trust it enough to use it tomorrow?"
— The DeepCura AI approach
Onboard
Set up & train
Optimize
Fit the workflow
Support
Stay alongside
About DeepCura AI
A consultant at the intersection of clinicians and AI.
AI is arriving in clinical settings faster than most teams have time to absorb it. New platforms promise less documentation, smarter workflows and better use of every appointment — but promise and daily reality are two different things.
DeepCura AI exists to close that gap. Based in Wilmington, Delaware, we help clinicians and their teams get an AI platform set up, learn it properly, shape it around the way they actually work, and get unstuck when something goes wrong.
We believe the clinician's judgment is the centre of care. Our job is to make sure the technology earns its place beside it.
Our services
Support for every stage of bringing AI into practice.
From the first day on a new platform to the moment a tricky issue needs escalating, we stay close to the clinical team.
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Troubleshooting & technical support
When something isn't behaving as expected, we help diagnose the problem and work through it so the clinical day can keep moving.
03
Workflow optimization
Mapping how care actually flows through the clinic and shaping the AI tooling to fit — reducing friction rather than adding steps.
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Feature adoption support
Helping teams move beyond the basics and put the capabilities they already have to real clinical use, one feature at a time.
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Escalation liaison
Acting as the bridge between the clinical team and the platform when an issue needs to be raised further — carrying the clinician's context with it.
Not sure where to start?
Tell us what your team is working with.
AI and clinicians
Technology should lighten the clinical load, not add to it.
Clinicians are asked to absorb new systems while still delivering care. We think the introduction of AI deserves the same care as any other change to how a clinic runs — deliberate, explained, and reviewed together.
Human in the loop
AI drafts, suggests and organizes. The clinician reviews and decides. We help teams keep that line clear.
Fit to the specialty
Different clinics document, communicate and follow up differently. Configuration should reflect that.
Training that sticks
Short, practical sessions built around real tasks, so what's learned is used the next day.
A clear path when stuck
Issues get triaged, worked through, and escalated when needed — with the clinical context intact.
How we work
What a first engagement generally looks like.
Every clinic is different, but the shape of the work is usually similar: listen first, set up carefully, then stay close.
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Understand the clinical context
We begin by learning how your team works today — who does what, where the time goes, and what you hope AI can take off your plate.
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Onboard and train the team
Platform setup and hands-on training, framed around real clinical tasks rather than abstract features.
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Refine the workflow
Once the team is using the platform, we look at where it's helping and where it's getting in the way, and adjust.
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Support and escalate as needed
Ongoing troubleshooting, feature adoption, and acting as your liaison when an issue needs to go further.
Hours & location
Wilmington, Delaware.
Hours
- Mon – Fri
- 6:00 pm – 2:30 am
Contact
- altes@deepcura.ai
- Wilmington, Delaware
Wilmington, DE
Get in touch
Let's make AI something your clinicians can trust.
Write to tell us about your platform, your team and where you'd like support. We'll take it from there.
altes@deepcura.ai
Hours
Mon – Fri, 6:00 pm – 2:30 am